Frequently asked questions
I forgot my envelope...
I didn't know today was picture day...
Go to Retake Day at no extra charge – Your school will have the Retake date posted.
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If Retake Day is not an option for you, submit your order to the school without any additional charge within 24 hours of the original photo session! Please check with your school to verify that they are still collecting these orders.
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If it’s now 24 hours after the photo session, mail an $8 Late Order fee and your completed order to: Dorian Studio, Attn: Howard Green, 4212 W Sunset Blvd, Spokane, WA 99224
I love my photos so can I order more?
A: Yes, use the back of the envelope that the pictures came in as your Reorder form. Don’t forget to include the shipping&handling fee and tax!
What if I don’t like my pictures?
A: Go to Retake Day at no extra charge – Your school will have the retake date posted. If you miss the school Retake Day or are not satisfied with the Retake picture, please call your local studio to see if they are having an In-Studio Retake Day. If you’re still not satisfied, send your entire package back to the address on the envelope asking for a Refund. You are welcome to keep the Class Group if it came with your package and we will just refund the individual portion of your package.
What’s the difference between Basic Retouching and Premium Retouching?
A: “Basic Retouching” will soften hard edges and reduce prominent facial blemishes. “Premium Retouching” eliminates blemishes, whitens eyes and teeth, and reduces stray hairs.
What comes on the CD?
A: The CD includes a full resolution individual image of your student ONLY along with the copyright release printed directly onto the CD label. This copyright release label releases the image on that CD for personal use, meaning you can have photos printed at any photo lab you wish or you can email it, use it for a photo book project, put it on your social networking site, etc. The image may NOT be used for commercial purposes without the express written consent of Dorian Studio, Inc.
What name will appear on my personalized photos?
A: If you choose to personalize your package, the name will appear on the photos as it is written in the school data.
What’s a Funpack?
A: A “Funpack” is a 6 inch by 10 inch sheet of photo paper that includes five items to cut out and use, each with your child’s photo on it. They are: a bag tag with the school year, a “Measure Up!” bookmark, a “My Thoughts Today Are:” thought bubble fun card, a “My Reading Checklist” bookmark, and a “My Favorite Things This Year Are:” list.
You can use a dry-erase marker to write on the “My Favorite Things Are:” thought bubble fun card, the “My Reading Checklist” bookmark, and the “My Favorite Things This Year Are:” list. Use a paper towel to erase and use again!
What’s the Bonus Sheet?
A: The “Bonus Sheet” is one sheet of photo paper that includes 1-5x7, 1-3x5 and 2-2x3 wallet photos of your student all done in Black & White with cool borders.
What’s a School Calendar?
A: The “School Calendar” this year is one 7 inch by 10 inch photo sheet containing your student’s image and the full school year by month, beginning with October and ending with September.
What’s the Classic Black & White Square Print?
A: The “Black and White Classic Print” is one sheet of photo paper that includes 5 useable black and white photos. One photo is 8”x8” with a neat graphic border. Then there are four 2”x2” photos – 2 with a stylish border and 2 without a border.
What’s a Gift Tag Sheet:
A: A “Gift Tag Sheet” is one 8 inch by 10 inch sheet of photo paper that includes 12 gift tags to be cut apart and used for various holiday gift-giving. Each tag has your child’s photo on it for that personal touch when giving to family or friends!
What are Exchanges?
A: “Exchanges” can also be called "mini-wallets". They are 1.5 x 2 inches. They are typically used for the kids to exchange with their friends. If you are looking for a standard wallet-size, that would be our 2 inch by 3 inch size photos.
